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FAQs

FAQs

The delivery address for your order can be changed depending on its status. Please check Orders > Order Details for the below: Approved/Processing: If this is your order status,then you can change the address through your Emallbazar app. Shipped: Only text change in your address will be possible. Pincode cannot be changed at this stage. Delivered: As the item would have already been delivered,the address change will not be possible.
You can modify the existing delivery contact number or add an alternate one with these simple steps: - - Go to Orders - Select the desired 'Order' - Scroll down and go to shipping details tab and tap 'Edit' (Pen) option next to the phone number
Orders for a few items from certain categories like large appliances,furniture and exercise & fitness categories can be delivered at specific time slots by the sellers' partnered courier service providers: You can choose your preferred time slot from the list of available ones while placing your order. For other items,the seller's partnered courier service providers currently do not support delivery at a specific time due to their varying delivery schedules.
Once your order is ‘Out for delivery’,you will get the delivery executive details by visiting the Orders section of your Emailbazar account.
No,the delivery date you see after the order confirmation is provided is based on factors like your address,the seller's address and the time needed by couriers to process and ship your order. Due to these factors,they do not have the option to change the delivery date and have it reach you earlier. However,you can track your order and its movement easily from our app or website.
No,a cancelled order can not be reinstated.
Sellers usually ship orders 1-2 business days before the delivery date so that they reach you on time. In case your order hasn't been shipped within this time please contact our Customer Support so that we can look into it.
As per company policy, a shipment can't be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns.
Orders will be delivered by the date you see on the product page for your location.
The courier service delivering your order are responsible for making sure that your order reaches you within the delivery date. Rest assured, you'll get an SMS once your shipment is out for delivery.
Courier services usually take upto 24 hours to activate tracking for an order once it's shipped. Please check again after the mentioned time frame.
The refund timelines will depend on the payment modes as listed below: Debit card - 7-9 Business days Credit - 7-9 Business days Netbanking - 3-7 business days COD - IMPS, 1 Business days EMI (Standard+No cost+Debit card) - 7- 9 Business days Flipkart Pay Later - 24 to 48 hours Gift Card - 24 hours PhonePe: PhonePe wallet - 24 hours PhonePe UPI - 1 business day PhonePe Credit/Debit card - 7 business days Note: Refunds will be credited to the payment source used at the time of placing an order. The mode of refund in case of payment through 'Cash on Delivery' will be IMPS
The availability of Cash on Delivery option depends on factors like the delivery pincode, type of products etc. Please enter your pincode on the product page to check if CoD is available at your location. If this option is available for your pincode, you can shop for products up to ₹49,999 using this.
An OTP (One Time Password) or verification code is a password/code used to verify your mobile number or email ID when you log into your Flipkart account for the first time. OTP verification will be also be done in other cases like creating an account, password recovery, and updating email/mobile details.
Once the refund has been processed, the bank takes some time to reverse your initial transaction and complete the refund. However, the refund amount can be seen in your account within the time frame provided to you. Please contact your bank with the refund reference/UTR number in case you don't see the refund amount in your account after the specified timeframe.
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